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Terms of Service
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Servy Platform Terms of Use

Welcome to the Grab Platform.

In Australia, we operate as Servy Technologies PTY LTD, a private limited company, registered in Western Australia under ABN # 37637532702 its registered address at Exchange Tower, Level 15, 2 The Esplanade, Perth, Western Australia, 6000, Australia.

The use of “Us” or “Our” or “We” will relate to the respective jurisdiction as noted above.

– We hope You enjoy the experience!

These Terms of Use (“Terms”) are a legal contract between You and Us (collectively, “Everyone”) and govern Your use of all the text, data, information, software, graphics, photographs and more (all of which We refer to as “Materials”) that We or Our affiliates may make available to You, as well as any services (“Services”) We provide to You through the Grab website (the “Website”) or the Grab Mobile Application (the “App”) (also collectively the “Grab Properties”) or through third-party software applications running on mobile devices or websites owned, operated, or affiliated with one of our digital channel partners.

READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE AND/OR DOWLOADING, INSTALLING OR USING OUR APP.  USING THE WEBSITE AND/OR DOWNLOADING, INSTALLING OR USING THE APP INDICATES THAT YOU HAVE READ, UNDERSTOOD AND ACCEPT THESE TERMS.  YOU SHOULD NOT USE THE WEBSITE AND/OR DOWNLOAD, INSTALL OR USE THE APP IF YOU DO NOT ACCEPT THESE TERMS.

WE RECOMMEND THAT YOU PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.

Unfortunately, if You breach any of these Terms the licence We grant to You to use the Website and/or the App will terminate automatically and You must immediately stop using the Website and/or delete the App and destroy any downloaded or printed Materials (and any copies thereof).

CHANGES

We continuously improve the Grab Properties and so may change the Materials and Services We offer You to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We may automatically update the Grab Properties or, alternatively, if you are using our App we may ask you to update the App for these reasons. We may also choose to modify, suspend or discontinue offering the Grab Properties at any time and without notifying You.  If You use our App and choose not to install updates of if you opt out of automatic updates we release of our App You may not be able to continue using the App, the Materials and the Services.

We may also change, update, add or remove provisions (collectively, “modifications”) of these Terms from time to time.  Because Everyone benefits from clarity, We promise to inform You of any modifications to these Terms through the Grab Properties and, if You have registered with Us, by describing the modifications to these Terms in an email that We will send to the address that You provided during registration.  To be sure We properly reach Your email inbox, We ask that You let Us know if Your preferred email address changes at any time after Your registration.

If You object to any such modifications, Your sole recourse will be to cease using the Website and/or the App.  Continued use of the Grab Properties following notice of any such modifications indicates You acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly-designated legal notices or terms that appear in the Grab Properties.  These expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.

USING THE GRAB PROPERTIES AND THEIR SERVICES

By using this Website and/or downloading, installing or using this App, You represent, acknowledge and agree that You are at least 18 years of age, or if You are under 18 years of age but are at least 13 years old (a “Minor”), that You are using the Grab Properties with the consent of Your parent or legal guardian and that You have received Your parent’s or legal guardian’s permission to use the Grab Properties and agree to these Terms.  If You are a parent or legal guardian of a Minor, You hereby agree to bind the Minor to these Terms.  If You are not at least 13 years old, You may not use the Website and/or download, install or use the App at any time or in any manner or submit any information to Us or the Grab Properties.

By placing an Order through the Grab Properties, You also represent, acknowledge and agree that: You are legally capable of entering into binding contracts.

To use the App You must have a mobile device that is compatible with the App.  We do not warrant that the App will be compatible with all mobile devices.  The App is licensed, not sold. In these Terms, We are granting You a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Website and/or download, install and use one object code copy of the App on Your mobile device owned or leased solely by You.  The foregoing App licence grant is not a sale of the App or of any copy thereof, and We and Our third-party licensors or suppliers retain all right, title, and interest in and to the App (and to any copy thereof).  Standard carrier data charges may apply to Your use of the App. Use of the Grab Properties and the Services shall be only for Permitted Purposes (defined below). If the Grab Properties or the Service or any part of either is determined to be illegal under the laws of Your jurisdiction, You shall not be granted any licence to use the Grab Properties or part of the Service, and must refrain from using them.

The App connects to computer systems and mobile devices over the Internet, which may include connections via wireless and wired networks. You acknowledge and agree that the use of the Grab Properties operates as Your consent to the transmission to Us of standard device information (including but not limited to technical information about Your computer, mobile device and application software and/or Your wireless services) in connection with such use.

We appreciate You using the Website and/or downloading and installing the App and We allow You to leisurely check out maps, restaurants and menus without even registering with Us. We also invite You to use the Grab Properties for individual, consumer purposes, including to communicate orders (“Orders”) for products and/or services from participating retailers (“Merchants”) (together, “Permitted Purposes”) – enjoy!

You acknowledge and agree that, when using the Grab Properties to submit Orders:

  • Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18;
  • Cigarettes are not for sale to persons under the age of 18; and
  • Orders containing either alcohol or cigarettes can therefore not be accepted from or on behalf of persons under the age of 18.

Once You have selected the products You wish to order from the menu of Your chosen Merchants, You may submit Your Order by clicking or selecting the “buy”, “proceed”, “place my order” or similar button. It is important that You check all the information that You enter and correct any errors before clicking or selecting this button; once You do so we will start processing Your Order and errors cannot be corrected.

Once You have submitted Your Order and Your payment has been authorised, You will not be entitled to change or cancel Your Order, nor will You be entitled to a refund.

If You wish to change or cancel Your Order, You may contact Our customer care team as described in help@getgrab.com and they will attempt to contact the Merchant in order to communicate Your requests. However, there is no guarantee that We will be able to reach the Merchant or that the Merchant will agree to Your requests as they may have already started processing Your Order.

Where any payment You make is not authorised, Your Order will not be processed or communicated to the relevant Merchant.

On receipt of Your Order, We will begin processing it by sending it to the relevant Merchant and will notify You (generally by email) as soon as reasonably practicable if a Merchant rejects Your Order. However, Merchants have the discretion to reject Orders at any time for any reasons (such as because they are out of stock or closed).

Estimated times for preparing Orders for collections are provided by the Merchants and are only estimates. Neither We nor the Merchants guarantee that Orders will be available for collection within the estimated times.

RESTRICTIONS

You may not, and agree not to: (i) modify, disassemble, decompile or reverse engineer the App, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the App to any third-party or use the Grab Properties to provide time sharing or similar services for any third-party; (iii) make any copies of the App or of any part of the Website; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Grab Properties, features that prevent or restrict use or copying of any content accessible through the Grab Properties, or features that enforce limitations on use of the Grab Properties; (v) delete the copyright and other proprietary rights notices on the Grab Properties, (vi) use the Grab Properties in any way that could harm or impair anyone else’s use of the Grab Properties or the Services, or (vii) use the Grab Properties to gain or try to gain unauthorised access to any of Our data, account or network by any means.

Certain software provided with the App may be subject to the provisions of open source licence agreements, which may include, without limitation, the GNU Lesser General Public License and the Mozilla Public License (“Open Source Software”). The terms of Your use of such Open Source Software is subject to and governed by the respective Open Source Software licences and You agree to comply with the terms and conditions contained in all such Open Source Software licences.

ADDITIONAL TERMS

The following additional terms and conditions apply with respect to the App designed for use on an Apple iOS-powered mobile device (an “iOS App”):

  • You acknowledge that these Terms are between You and Us only, and not with Apple, Inc. (“Apple”).
  • Your use of Our iOS App must comply with Apple’s then-current App Store Terms of Service.
  • We, and not Apple, are solely responsible for Our iOS App and the Services and Content available thereon.  You acknowledge that Apple has no obligation to provide maintenance and support services with respect to Our iOS App.  To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to Our iOS App.
  • You agree that We, and not Apple, are responsible for addressing any claims by You or any third-party relating to Our iOS App or Your possession and/or use of Our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to Us as provider of the iOS App.
  • You agree that We, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defence, settlement and discharge of any third-party intellectual property infringement claim related to Our iOS App or Your possession and use of Our iOS App.
  • You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
  • You agree to comply with all applicable third-party terms of agreement when using Our iOS App (e.g., You must not be in violation of Your wireless data service terms of agreement when using the iOS App).
  • The parties agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to Your licence of Our iOS App.  Upon Your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as they relate to Your licence of the iOS App as a third-party beneficiary thereof.

The following additional terms and conditions apply with respect to any App that We provide to You designed for use on an Android-powered mobile device (an “Android App”):

  • You acknowledge that these Terms are between You and Us only, and not with Google, Inc. (“Google”).
  • Your use of Our Android App must comply with Google’s then-current Android Market Terms of Service.
  • Google is only a provider of the Android Market where You obtained the Android App.  We, and not Google, are solely responsible for Our Android App and the Services and Content available thereon.  Google has no obligation or liability to You with respect to Our Android App or these Terms.
  • You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to Our Android App.

PASSWORD RESTRICTED AREAS OF THE GRAB PROPERTIES

In order to access certain password-restricted areas to use certain Services and Materials offered through the Grab Properties (such as ordering food or gifts or to view or create user Submissions (defined below)), You must successfully register an account with Us.

To register an account, You must submit the following information through the account registration page on the Grab Properties:

  • First and last name;
  • A working email address;
  • A valid phone number; and
  • Preferred password (or accepted third party application login credentials, such as Facebook® or Concur®).

You may also provide additional, optional information so that We can provide You a more customised experience when using the Grab Properties – but, We will leave that decision with You.  Once You submit the required registration information, We alone will determine whether or not to approve Your proposed account.  If approved, You will be sent an e-mail or SMS message detailing how to complete Your registration.  For so long as You use the account, You agree to provide true, accurate, current, and complete information which can be accomplished by logging into Your account and making relevant changes directly or contacting Us using the below contact information and We can make the changes for You.  And, if You forget Your password, no worries as We will happily send a password update by email or SMS message.

You are responsible for complying with these Terms when You access the Grab Properties, whether directly or through any account that You may setup through or on the Grab Properties.  Because it is Your account, it is Your job to obtain and maintain all equipment and services needed for access to and use of the Grab Properties as well as paying related charges.  It is also Your responsibility to maintain the confidentiality of Your password(s), including any password of a third-party site that We may allow You to use to access the Grab Properties.  Should You believe Your password or security for the Grab Properties has been breached in any way, You must immediately notify Us.

ACCOUNT INFORMATION

You agree to the following rules to protect the security of Your account and login information:  (1) You will not share Your login, nor let any unauthorised user access Your account or do anything else that might jeopardise the security of Your login; (2) in the event You become aware of or reasonably suspect any breach of security, including, without limitation any loss, theft, or unauthorised use of Your login information, You will immediately notify Us and modify Your login information; (3) You are solely responsible for maintaining the confidentiality of Your login information; and (4) You are responsible for anything that happens on the Grab Properties through the use of Your login, whether or not You took or authorised such actions, and acknowledge that We may suspend Your access to or terminate Your use of the Grab Properties if someone else uses it to engage in any activity that violates these Terms. You accept full responsibility for any unauthorised use of the Service by minors. Any personal information You provide to Us, including Your name, phone number and email address, will be held and used in accordance with Our privacy policy. You agree that You will supply accurate and complete information to Us, and that You will update that information (either directly through the Grab Properties or by contacting support at help@getgrab.com) promptly after it changes.

THIRD PARTY APPLICATION DISCLAIMER

You acknowledge and agree, as a condition of using the Grab Properties, that no third party application providers (including, without limitation, Facebook® or Concur®) sponsor, endorse, or administer the Grab Properties or any of Our Services. All questions regarding the Grab Properties or Services must be directed to Us, and not a third party application provider. You also agree, as a condition of using the Grab Properties, to release all third party application providers from any and all liability arising out of Your use of the Grab Properties.

GEO-LOCATION TERMS

The Services include and make use of certain functionality and services provided by third-parties that allow Us to include maps, geocoding, places and other Content from Google, Inc. (“Google”) as part of the Services (the “Geo-Location Services”).  Your use of the Geo-Location Services is subject to Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_us/help/terms_maps.html) and by using the Geo-Location Services, You are agreeing to be bound by Google’s Terms of Use.

Location data provided by or in the Grab Properties is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. We do not guaranty the availability, accuracy, completeness, reliability, or timeliness of location data displayed by the Grab Properties. Any location data collected by the Grab Properties may be accessible by Us and certain of Our vendor clients.

PAYMENTS

You agree to pay all applicable fees related to Your use of the Grab Properties and Our Services.  We may suspend or terminate Your account and/or access to Our Services and the Grab Properties if Your offered payment method (e.g., credit card or PayPal account) cannot be processed.  By providing a payment method, You expressly authorise Us to charge the applicable fees on said payment method as well as taxes and other charges incurred thereto, all of which depend on the products or Services You purchase.

We understand that You might cancel Your account, but please know that You are responsible for paying any balance due on the account incurred prior to cancellation.  To make things less complicated, You agree that We may charge any unpaid fees to Your provided payment method and/or send You a bill for such unpaid fees.

ELECTRONIC COMMUNICATIONS

You acknowledge that in order to provide the Grab Properties and/or the Services we may need to send electronic communications to You from time to time.  These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Grab Properties and/or Services provided on or through them.  These electronic communications are part of Your relationship with Us.  You agree that any notices, agreements, disclosures or other communications that We send You electronically will satisfy any legal communication requirements, including that such communications be in writing.

PRIVACY POLICY

We respect the information that You provide to Us, and want to be sure You fully understand exactly how We use that information.  We will only use any personal information You provide in connection with Your use of the Grab Properties in accordance with the terms of Our privacy policy available within the Grab Properties. By accessing or using the Grab Properties, You acknowledge that We shall collect, use and store Your information as outlined in the privacy policy. Questions regarding privacy issues should be directed to Our customer service by email at: help@getgrab.com.

LINKS TO THIRD-PARTY SITES

We think links are convenient, and We sometimes provide links on the Grab Properties to third-party websites.  If You use these links, they will open in a web browser and You will leave the Grab Properties. We are not obligated to review any third-party websites that You link to from the Grab Properties, We do not control any of the third-party websites, and We are not responsible for any of the third-party websites (or the products, services, or content available through any of them). Thus, We do not endorse or make any representations about such third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If You decide to access any of the third-party websites linked to from the Grab Properties, You do this entirely at Your own risk and You must follow the privacy policies and terms and conditions for those third-party websites. Certain areas of the Grab Properties may allow You to interact and/or conduct transactions with one or more third-party websites, and, if applicable, allow You to configure Your privacy settings in that third-party website account to permit Your activities on the Grab Properties to be shared with Your contacts in Your third-party site account.

THIRD PARTY MATERIALS

The Grab Properties may display, include, or make available third-party content (including data, information, applications, and other products, services, and/or materials) (“Third-Party Materials“). You acknowledge and agree that We are not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and will not have any liability or responsibility to You or any other person or entity for any Third-Party Materials. Third-Party Materials are provided solely as a convenience to You, and You access and use them entirely at Your own risk and subject to such third parties’ terms and conditions.

UNAUTHORISED ACTIVITIES

We authorise Your use of the Grab Properties only for Permitted Purposes.  Any other use of the Grab Properties beyond the Permitted Purposes is prohibited and, therefore, constitutes unauthorised use of the Grab Properties.  This is because as between You and Us, all rights in the Grab Properties remain Our property.

Unauthorised use of the Grab Properties amounts to a material breach of these Terms and may result in violation of various United States and international copyright laws.  Because We prefer keeping this relationship drama-free, We want to give You examples of things to avoid.  So, unless You have written permission from Us stating otherwise, You are not authorised to use the Grab Properties in any of the following ways (these are examples only and the list below is not a complete list of everything that You are not permitted to do):

  • For any public or commercial purpose which includes use of the Grab Properties on another site or through a networked computer environment;
  • In a manner that modifies, publicly displays, publicly performs, reproduces or distributes any content of the Grab Properties;
  • In a manner that violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law;
  • To stalk, harass, or harm another individual;
  • To impersonate any person or entity or otherwise misrepresent Your affiliation with a person or entity;
  • To interfere with or disrupt the Grab Properties or servers or networks connected to the Grab Properties;
  • To use any data mining, robots, or similar data gathering or extraction methods in connection with the Grab Properties; or
  • Attempt to gain unauthorised access to any portion of the Grab Properties or any other accounts, computer systems, or networks connected to the Grab Properties, whether through hacking, password mining, or any other means.

You agree to compensate Us for: (i) Our reasonable legal costs if You violate these Terms and that violation results in a problem for Us; and (ii) any damages, awards, fines, costs and settlements that We may end up having to pay as a result of Your violation of these Terms.  You alone are responsible for any violation of these Terms by You.  We reserve the right to assume the exclusive defence and control of any claim, complaint, action, proceeding or other matter arising as a result of Your violation of these Terms and, in such case, You agree to cooperate with Our defence of such claim.

PROPRIETARY RIGHTS AND ASSIGNMENT

“Grab” is a trademark that belongs to Us.  Other trademarks, names and logos on the Grab Properties are the property of their respective owners.

Unless otherwise specified in these Terms, all Materials, including the arrangement of them on the Grab Properties are Our sole property, Copyright ©2013-21.  All rights not expressly granted herein are reserved.  Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or licence.

We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under these Terms.

INTELLECTUAL PROPERTY INFRINGEMENT

We respect the intellectual property rights of others and encourage You to do the same. Accordingly, We have a policy of suspending access to the Grab Properties (or any portion thereof) to any user who uses the Grab Properties in violation of someone’s intellectual property rights, and/or terminating in appropriate circumstances the account of any user who uses the Grab Properties in violation of someone’s intellectual property rights.

YOUR RELATIONSHIP WITH US; DISPUTES AMONG USERS.

We are not a party to any service contract

You hereby acknowledge and agree that We are NOT a party to any oral or written agreement for services or any other contract entered into between You and any provider of products or services with whom You interact as a result of Your use of the Grab Properties.

No agency or partnership

No agency, partnership, joint venture, or employment is created as a result of these Terms or Your use of the Grab Properties.  You do not have any authority whatsoever to bind Us in any respect.  Neither We nor any users of the Grab Properties may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.

Disputes between users

Your interactions with individuals and/or organisations found on or through the Grab Properties, including the performance of any services by such parties and any other terms, conditions, warranties or representations associated with such transactions or dealings, are solely between You and such individual or organisation.  You should take reasonable precautions and make whatever investigation or inquiries You deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, any service providers that You may access through Your use of the Grab Properties.

You understand that deciding whether to use the services of a service provider or to use information accessed via the Grab Properties, is Your personal decision for which You alone are responsible.  You understand that we do not and cannot make representations as to the suitability of any individual or entity You may decide to interact with on or through the Grab Properties and/or the accuracy or suitability of any advice, information, or recommendations made by any such individual or entity.

IF THERE IS A DISPUTE BETWEEN USERS OF THE GRAB PROPERTIES, OR BETWEEN ANY USER OF THE GRAB PROPERTIES AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT WE ARE UNDER NO OBLIGATION TO BECOME INVOLVED.  IN THE EVENT THAT A DISPUTE ARISES BETWEEN YOU AND ANY THIRD PARTY, YOU HEREBY RELEASE US, OUR OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUCCESSORS IN RIGHTS FROM ANY CLAIMS, DEMANDS, AND DAMAGES (DIRECT, INDIRECT AND CONSEQUENTIAL) OF EVERY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, FORESEEABLE OR UNFORESEEABLE, DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY RELATED TO SUCH DISPUTES AND/OR THE GRAB PROPERTIES.

DISCLAIMER OF WARRANTIES

THE GRAB PROPERTIES AND ANY OPEN SOURCE SOFTWARE ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE USE OF, QUALITY AND PERFORMANCE OF THE GRAB PROPERTIES IS WITH YOU.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, CONDITIONS OR OTHER TERMS OF ANY KIND (EXPRESS, IMPLIED OR STATUTORY) WITH RESPECT TO THE GRAB PROPERTIES OR THE SERVICES, WHICH INCLUDE BUT ARE NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, GOOD TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY, REPRESENTATION, CONDITION OR OTHER TERM THAT THE GRAB PROPERTIES OR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE USE OF OR ACCESS TO THE GRAB PROPERTIES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR THAT DEFECTS IN THE GRAB PROPERTIES WILL BE CORRECTED. WE MAKE NO WARRANTY, REPRESENTATION CONDITION OR OTHER TERM AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE GRAB PROPERTIES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE GRAB PROPERTIES, AND ARE NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS, OR FAILURE TO ACT OF ANY THIRD PARTY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE GRAB PROPERTIES OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY, REPRESENTATION, CONDITION OR OTHER TERM. WE DISCLAIM ALL EQUITABLE REMEDIES.

WE SHALL NOT BE RESPONSIBLE FOR THE ACCURACY OF THE MENU INFORMATION (INCLUDING NAMES, DESCRIPTIONS, PRICES, ALLERGY INFORMATION) WHICH IS PROVIDED BY THE RELEVANT MERCHANT.

THE LEGAL CONTRACT IS BETWEEN YOU AND THE RELEVANT MERCHANT.  WE SHALL NOT BE RESPONSIBLE FOR THE PRODUCTS WHICH ARE THE SUBJECT OF AN ORDER. IN PARTICULAR:

  • WE DO NOT GIVE ANY WARRANTY THAT THE PRODUCTS CONTAINED IN AN ORDER SHALL BE OF SATISFACTORY QUALITY OR SUITABLE FOR YOUR PURPOSE;
  • ESTIMATED TIMES FOR COLLECTIONS ARE ESTIMATES ONLY; AND
  • WE DO NOT GUARANTEE THAT A MERCHANT WILL ACCEPT YOUR ORDER.

LIMITATION OF LIABILITY

WE SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THE GRAB PROPERTIES.  IN NO EVENT SHALL WE BE LIABLE TO YOU FOR (i) ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES; NOR (ii) ANY LOSS OF DATA, REVENUE, PROFITS, COST OF PROCURING SUBSTITUTE GOODS AND SERVICES, USE OR OTHER ECONOMIC ADVANTAGE, IN EACH CASE WHETHER DIRECT OR INDIRECT, HOWEVER ARISING, EVEN IF WE KNOW THERE IS A POSSIBILITY OF SUCH DAMAGE.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE GRAB PROPERTIES, AND WITH OTHER PERSONS OR ENTITIES WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE THEREOF. YOU UNDERSTAND THAT WE DO NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF SUCH THIRD PARTIES AND WE MAKE NO REPRESENTATIONS, CONDITIONS, WARRANTIES, OR OTHER TERMS AS TO THEIR CONDUCT OR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE GRAB PROPERTIES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH ANY PERSONS OR ENTITIES WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE GRAB PROPERTIES, PARTICULARLY IF YOU INTERACT OFFLINE OR IN PERSON, REGARDLESS OF WHETHER WE FACILITATE SUCH MEETINGS. WE EXPLICITLY DISCLAIM ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY AND ALL THIRD PARTIES AND FOR ANY EVENT OUTSIDE OF OUR CONTROL, INCLUDING “FORCE MAJEURE EVENTS” (AS DEFINED BELOW).

WE ARE RESPONSIBLE TO YOU FOR FORSEEABLE DIRECT LOSS AND DAMAGE CAUSED BY US.  IF WE FAIL TO COMPLY WITH THESE TERMS, WE ARE RESPONSIBLE FOR DIRECT LOSS OR DAMAGE YOU SUFFER THAT IS A FORSEEABLE RESULT OF OUR BREACHING THESE TERMS. IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), FOR BREACH OF STATUTORY DUTY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE GRAB PROPERTIES OR SERVICES, OR ANY PART THEREOF, EXCEED ONE HUNDRED POUNDS (£100). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. NEITHER WE NOR OUR LICENSORS WILL BE LIABLE FOR ANY DAMAGES REGARDING THE USE OR OPERATION OF ANY THIRD PARTY (INCLUDING OPEN SOURCE) SOFTWARE FURNISHED IN CONNECTION WITH THESE TERMS.

WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS, OR FOR OUR FRAUD OR FRAUDULENT MISREPRESENTATION.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks; and
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under these Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

LOCAL LAWS

The entirety of the Grab Properties may not be appropriate or available for use in locations other than the United Kingdom.  If You use the Grab Properties outside the United Kingdom, You are solely responsible for following applicable local laws.

FEEDBACK

Any submissions by You to Us (e.g., comments, questions, suggestions, materials – collectively, “Feedback”) through any communication whatsoever (e.g., call, fax, email) will be treated as both non-confidential and non-proprietary.  You hereby grant Us a non-exclusive, transferable, sublicensable, perpetual, irrevocable, royalty-free licence to use, without restriction and without any attribution or compensation to You, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback.  You understand and agree that We are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and You have no right to compel such use, display, reproduction, or distribution.

DISPUTE RESOLUTION AND GOVERNING LAW

These Terms are governed by English law and You can bring legal proceedings in the English courts. If You live in Scotland You can bring legal proceedings in either the Scottish or the English courts. If You live in Northern Ireland You can bring legal proceedings in either the Northern Irish or the English courts.

GENERAL

We think direct communication resolves most issues – if We feel that You are not complying with these Terms, We will tell You.  We will even provide You with recommended necessary corrective action(s) because We value this relationship.  However, if you materially breach these Terms, as determined by Us, We reserve the right to terminate Your account and Your access to the Grab Properties without prior notice to You.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if We delay in enforcing these Terms, We can still enforce them later. If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking these Terms, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

These Terms are the entire agreement between You and Us and, therefore, supersede all prior or contemporaneous negotiations, discussions or agreements between Everyone about the Grab Properties.

The proprietary rights, disclaimer of warranties, representations made by You, indemnities, limitations of liability and general provisions shall survive any termination of these Terms. The application to these Terms of the United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed.

TERMINATION BY YOU

You may cancel Your account at any time by contacting support at help@getgrab.com, discontinuing Your use of the Services, and, if you’re using our App, removing the App from Your mobile device.

CONTACT US

If You have any questions about these Terms or otherwise need to contact Us for any reason, You can reach Us by email at help@getgrab.com.